Refund policy

Refund & Return Policy

All purchases are final. We do not accept returns, exchanges, or change-of-mind refunds once an order has been placed or delivered.

However, customer satisfaction is important to us. If your order arrives defective, damaged, incomplete, or with missing items, please contact us as soon as possible after receiving your order. We may request clear photos or videos showing the issue so that we can properly assess the situation.

If the product is confirmed to be defective, damaged, incomplete, or missing any included item, we will process a full refund of the amount paid for the affected order. The refund will be issued after the issue has been verified by our team.

Damages, Defects & Missing Items

Please inspect your order immediately upon delivery. If you receive a defective or damaged product, receive the wrong item, or find that any part of your order is missing, contact us promptly at support@jewelrycreate.com with your order details and supporting photos or videos.

Once the issue is verified, we will arrange a full refund for the affected order.

Non-Returnable Orders

Due to the nature of our products, we do not accept returns or exchanges for reasons such as change of mind, incorrect selection, personal preference, or simply deciding that you no longer want the item.

Sale items, promotional items, and gift cards are also non-returnable and non-refundable, except where the product is confirmed to have arrived defective, damaged, incomplete, or incorrect.

Exchanges

We do not offer product exchanges. If an item is confirmed to be defective, damaged, incomplete, or incorrect, we will resolve the issue through a full refund in accordance with this policy.

Contact Us

For questions regarding a damaged, defective, incomplete, or incorrect order, please contact us at support@jewelrycreate.com. Our team will review your request and assist you accordingly.

Please note: This policy is subject to any mandatory consumer rights or protections that may apply under applicable law.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@jewelrycreate.com.